Customer Assistance
Replica Sistemi's assistance services are available from Monday to Friday from 8:30 to 12:20 and from 14:00 to 18:00.
The Assistance Centre is composed of several Portals divided by target area:
- AS400
- Custom
- EasYard
- Navision
- Showtrip - Controller (includes Controller, Delivery, PoD and StockInvoice)
- Systems and Radio Technicians
- Stocksystem
Each Portal (target area) is composed of a series of requests (Service Catalogue) made available for the final user.
Each user can follow the progress of their ticket.
The ticket's progress statuses will be notified to the user who opened it and to the participants. They will, however, always be visible from the portal in the request summary and individual tickets.
