Robotic Process Automation (RPA) is the automation of business processes through digitalization of some or all these components with the aim of improving efficiency, agility and compliance of the business process.


Automating manual "repetitive" processes that could free up resources to be allocated to other activities, which is made possible by the elimination of errors and the almost immediate reduction in costs, is a real added value for enterprises.

MANAGING ORDERS AND CUSTOMER RELATIONSHIPS

Automation and Synchronization of Incoming Data (orders) received from outside or within the organization, in the form of:

  • Paper
  • Fax
  • Spreadsheets/flat files
  • Emails, support tickets
  • Application notifications
  • Database entries

Customers are entitled to efficient circulation of information concerning: status of deliveries, progress of paperwork, any critical issues encountered, etc. ; Many of these activities can be automated, with the added variation - very fashionable in recent years - of the virtual assistant, the chatbot, which provides information in real time through a real conversation.



Add to this automation activities in e-mail or SMS management and a service, strictly automatic, of sending notifications and updates, and much of the communication becomes immediately efficient, improving relationships with customers, with carriers, with suppliers, and with 3PLs, as well.

For high-level performance, to a mechanical data extraction for compiling a master record can be added an evaluation capability (AI - Artificial Intelligence) that can also be refined over time through the continuous training of Machine Learning algorithms.

The account can be activated with StockSystem WMS too.


OFFER & DEMAND PLANNING - INVENTORY MANAGEMENT

Material management, production, inventory and logistics activities depend on demand planning. Companies that can reliably forecast demand can then rely on optimized inventory management, which in turn results in falling costs and rapidly rising service levels.

RPA can intervene in the planning process in two ways: by automating repetitive procedures that are still managed in a manual mode and,

 thanks to AI and Machine Learning, by providing managers with a series of very useful indicators for the purpose of demand forecasting, so as to prepare in time for any more or less physiological peaks or troughs.

Specifically, RPA provides tools that can:

  • aggregate data from multiple sources
  • collect sales time series
  • analyze data on market trends

INBOUND/OUTBOUND PRODUCTION AND LOGISTICS PLANNING

In production environments, RPA can bring useful results in the management of certain activities; such as:

Inventory management

  • For what concerns the inventory, managing stocks is essential to a company's profitability, which is constantly looking for the right balance between overstocking and stock-outs.
  • RPA can intervene with an integration within a warehouse management software (WMS) that, besides constsntly monitoring the inventory levels (through barcodes, RFID, or drones), can issue purchase orders for new goods when they fall below a certain critical threshold.

Goods receipt and invoice entry

  • Dematerializing accompanying documents is essential to achieve efficiency, transparency and a perceptible reduction in costs. To certify the transfer of goods, the DDT does not have to accompany them but can be transmitted electronically by the day the transport begins.

  • The complexity of this operation mainly depends on two factors:
    - absence of binding standards in terms of formats and transmission channels
    - heterogeneous digital maturity between transferor and transferee.

  • Dematerialization of transport documents does not mean scanning the paper and sending a PDF via e-mail, but breaking down manual operations, i.e., having the DDT produced by the company's management and document systems and transferred to the recipient in as automated a way as possible depending on the digital maturity of the recipient. More advanced companies, which handle hundreds of DDTs every day, may opt for an EDI data flow; in other cases, e-mail and/or a PEC are appropriate tools.

  • Finally, the transmission of the Proof of Delivery, which is the proof of delivery of the goods from the carrier to the customer, needs to be dematerialized. The POD should obviously be transmitted to the one who sends the goods.  

Management of work orders

What are the main advantages deriving from RPA?

  • Reducing human error and increasing employee satisfaction

  • Increased production capacity and staff relocation 

  • Reduced management time

  • 24/7 Operations and Control

  • Reduced process costs

  • ROI in reduced time

  • Elements and solutions reusable across multiple processes

  • Scalability


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